Privacy Policy

1. Legal Status and Data Controller

We are the data controller for personal data collected through this website and related services. We process personal data to operate accounts, provide services, meet legal and regulatory obligations, and protect our users and systems.

For enquiries about how we handle personal data or to exercise your rights, contact us.

2. Registration and Login Process

When you register an account or log in, we collect and process information necessary to create, maintain and secure your account. This may include:

• Contact details (such as name and email address)
• Account credentials (username and password; stored securely)
• Basic profile information you provide (date of birth, country)
• Verification documents where required to confirm identity and address
• Correspondence related to account setup or support requests

We use this information to authenticate you, prevent fraud, comply with legal requirements, and manage your account. We retain registration and verification records only for as long as necessary to meet these purposes and any applicable legal obligations.

3. Games and Software Providers

To provide site features and game functionality, we may share limited user data with game and platform providers. Shared information is restricted to what is necessary for operation, such as:

• Account identifier and session data required to link play to your account
• Technical data needed to deliver games to your device
• Aggregated or pseudonymised usage information for analytics

We require partners to process any shared data in accordance with applicable data protection laws and to use appropriate safeguards to protect your information.

4. Bonuses and Promotions

We use personal data to manage and deliver promotional offers and bonuses where you are eligible. This includes tailoring offers based on your preferences and activity where permitted by law.

Marketing communications are sent only where you have given consent or where permitted under applicable law. 

5. VIP and Loyalty Program

Participation in any loyalty or VIP arrangements requires processing account and activity data to determine eligibility, benefits and tier status. This processing is carried out on the basis of our legitimate interests in administering rewards programs and, where required, your consent.

If you object to profiling related to loyalty or VIP programmes, contact us to discuss available options.

6. Payment Methods and Account-Related Processing

We process certain account-related information to maintain and administer your account, to comply with legal obligations, and to protect against fraud and misuse. Only the information necessary for these purposes is collected and processed.

We limit access to account-related data to authorised personnel and partners who need it to perform services on our behalf. These parties are contractually required to keep this information secure and to use it only for the specified purposes.

7. Key Terms, Your Rights and Choices

We process personal data on several legal bases, including:

• Performance of a contract (to provide and manage your account and services)
• Legal obligations (to meet regulatory and compliance requirements)
• Legitimate interests (fraud prevention, system security, service improvement)
• Consent (for direct marketing and certain optional features)

Your rights under applicable data protection laws include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your personal data where processing is not required by law
• The right to restrict or object to certain processing, including profiling for direct marketing
• The right to data portability for data you have provided in a structured, commonly used format
• The right to withdraw consent where processing is based on consent

To exercise any right, contact us. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with a relevant supervisory authority.

8. Mobile and Technical Features

When you use our site on a mobile device or app, we collect technical data necessary to deliver services and ensure a functional experience. This may include device type, operating system, browser, unique device identifiers and performance logs.

We use this information to optimise the service, diagnose issues, and improve performance. Where applicable, you may control certain technical settings through your device or browser preferences.

9. Security and Fair Play

We take steps to protect personal data from unauthorised access, loss or misuse. These measures include access controls, encryption of data in transit and at rest where appropriate, internal policies, and staff training.

In the event of a data breach that presents a risk to your rights, we will follow applicable legal requirements for notification and remediation.

10. Responsible Gambling and Safety Measures

We process account and activity data to support responsible-use tools and safety measures, such as account controls, usage monitoring and problem-prevention initiatives. This processing helps us detect and address risky patterns and deliver safer experiences.

Where required, we may retain records related to these measures to meet legal, regulatory or contractual obligations.

11. Advantages and Disadvantages of Our Processing

Processing personal data enables us to provide and improve services, personalise communications, support account security, and comply with legal requirements. At the same time, processing entails obligations to protect your data and limits on certain rights where needed to meet legal or safety duties.

We strive to balance functionality with privacy by minimising data collection, restricting access, and applying safeguards.